Among Linux forums, Linux users are constantly being accused of elitism. They’re up on their high horses, secure in their comfort with Linux and other Unix-like operating systems, looking down their pointy noses on the hapless noobs who just want their computers to “just work.” Poor Joe Sixpack, trying to free himself from proprietary tyranny, is constantly being chased away from Linux by such superior elitists, who make him feel like an idiot just for asking an innocent question.
What yields such charges of elitism? More often than not, it’s the simple suggestion that the asker of a given question should resort to the documents which were written precisely for the purpose of answering such questions: the manuals. In other words, people who really cared about Joe Sixpack would spoon-feed him like a newborn baby; hateful people who point him to the answers to not only his specific question, but also to most other questions in the computerized universe, are elitists. To this, I can only respond with one short, trite phrase:
Read the f@#$ing manual.[1]
Seriously. Read it. That’ll probably answer your question. If it doesn’t, Google it. Google is your friend.[2] If you don’t know how to get to the manual, go to a command line and type “man command“. That’s it; your manual will come up. Read it. If it doesn’t work, as it very occasionally doesn’t, then once again, Google it. You’ll get a manual shortly. Once you’ve read it, and you actually understand the program you’re trying to use, you probably won’t have a question anymore. You’ll have educated yourself to know something, rather than simply doing something without knowing what or why. And isn’t that better? Isn’t it better to learn than simply to ape what some ubergeek tells you on a help forum?
If you’ve done all this, and you still can’t figure it out, please feel free to ask the question. Geeks and hackers throughout the world will be happy to help you find the solution. Remember that we hang around in help forums answering questions on our own time. Nobody’s paying us for it (most of the time); we’re doing it because we like the program and we like helping people. What we don’t like is people who demand we solve their every problem without them ever making any effort to solve it themselves, or even to understand what it is. That tends to make us a bit ornery. And with good reason.
You see, those of us who are called “geeks” or “hackers” didn’t become such by opening our heads up and letting people pour stuff into them. We got that way by study and effort. Some of us learned in college; some of us never went to college; some of us went to college, but learned little about computers there, gaining this knowledge on our own. But all of us value self-teaching and self-study, with deference to the masters when one cannot find the answers on one’s own. The deeper one gets into computers, the more one will require such consultation. As a corollary, however, the shallower one is in computers, the more rarely one will require it. If you’re just a hapless noob looking for help, then I can more or less guarantee that the answer to your question is easy, and that you’ll find it in the manual. But even if it winds up not being there, at least do us the courtesy of looking first, please.
We’re the ones who wrote those manuals, see. We don’t just write software; we write documentation for it. We work hard at it, and try to include all the normal situations as well as any unusual ones that have been reported to us. As such, your problem is probably in there; in the unlikely event that you’ve found an edge case that nobody else has noticed yet, then we want to know about it. But we don’t want to answer the same question thousands of times when we’ve already answered it in a thorough and complete way by putting it in the manual.
Nobody expects to drive a car without taking a driving class. Nobody expects to wire a house without studying up on electronics. Nobody expects to fix their dishwasher without learning a little plumbing. Yet for some reason everybody expects their computer to sit up and beg whenever they point at it and tell it what they want it to do. The computer is an immensely powerful machine that will do many wonderful things, but one must first learn how to tell it what to do. Sometimes that’s pretty easy; sometimes it takes significant study; sometimes it’s deep magic that only the very greatest masters can manage. In no case, however, can it be done without learning something, and the place to learn that something is, more often than not, the manual.
People who call us elitists for saying things like this are completely missing the point. We’re not elitists. Elitists would want to maintain their superior knowledge and keep everyone else dependent upon them. We’re doing precisely the opposite; we’re helping other people obtain the same knowledge we have, from the same sources that we have it. A truer egalitarianism is difficult to imagine.
It’s the difference between giving a man a fish and teaching him to fish. Is it elitist to teach a man how to provide for himself, or to perpetually infantilize him by giving him everything he needs and pretending that it takes no effort for somebody else to get it?
The computer is a tool, and like all tools it takes knowledge, study, and experience to use it effectively. When we refer you to a manual or to a search engine for an answer, we’re not doing it because we think you’re stupid, or because we think we’re better than you. We’re doing it to teach you how to find the answers yourself. That’s not elitism; it’s humanitarianism, pure and simple.
Praise be to Christ the King!
1. This saying is frequently abbreviated to “RTFM,” which is variably rendered as “read the f@#$ing manual,” “read the fun manual,” “read the fine manual,” or something similar, depending on the speaker.
2. This saying is frequently abbreviated “GIYF.” Truer words in the computer world could hardly be imagined.
3. Please, also, learn how to ask a question correctly should the manual or the Internet fail to yield a helpful solution. This will go a long way to showing that you’ve filled your end of the computer help bargain; people will respect you, and thus be more interested in helping you.

